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General FAQs

  1. How do I book an appointment?
    You can book online any time using our secure booking portal. Choose your service, select a time that suits you, and complete your details. You’ll receive a confirmation email once your booking is confirmed.

  2. Where is the clinic located?
    Elevare Performance Physiotherapy is a hybrid physiotherapy services providing online and in-person services. Our in-person clinic is located in Moreton, Wirral. Full address and directions are included in your booking confirmation email.

  3. What is your cancellation policy?
    We ask for at least 48 hours’ notice if you need to cancel or reschedule.

    • More than 48 hours’ notice: no charge.

    • Less than 48 hours’ notice or non‑attendance: the full session fee may be charged.

  4. What services do you offer?
    We provide sports physio assessments, sports performance movement screens, injury rehabilitation, hands‑on manual therapy and online performance support.
    For full details, please see our Services page in the main menu.

  5. Do you offer online consultations?
    Yes. Online consultations are available for performance guidance, rehab progressions and digital performance plans, ideal if you’re training remotely or can’t attend in person.

  6. How can I contact you?
    You can reach us via the Contact page or email elevarephysio@outlook.com. We aim to reply within 48 hours.

First Visit & Initial Call FAQs

  1. What happens in my first appointment or call?
    Your first session focuses on understanding you: your history, current symptoms and performance goals. We’ll assess how you move, discuss what matters most to you and outline an initial plan.

  2. What should I bring?
    Please bring any relevant scan or surgery reports, a list of medications if needed, and details of upcoming competitions or key dates in your season.

  3. What should I wear?
    Wear comfortable sports clothing that allows you to move freely and lets us see the area being assessed (e.g. shorts for lower limb, vest for shoulder).

  4. How long does a session last?
    Most initial assessments last around 45–60 minutes. Follow‑up sessions are usually shorter, depending on your plan.

  5. How are follow‑up sessions and plans decided?
    At the end of your first session, we’ll discuss your goals and agree a rehab or performance plan together, including how often we should meet in clinic or online.

  6. Is your clinic accessible? ​​Unfortunately, the clinic in Moreton has two flights of stairs and no lift, if stairs are not appropriate for you at this time, please contact us and we will look to arrange a home visit for your assessment. ​​

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